If an item is unsuitable or faulty please send an email to firstname.lastname@example.org before making a return.
When we have been notified of your return, and it has been authorised you will receive a returns form. Please print and include that with your return and send the items in their original condition and to us within 14 days from the date of receiving the goods.
Returns which do not have a form will take longer to process.
Returned items must be unused, in original packaging, and with original tags still attached.
If you require a refund, please follow the steps above before returning goods to the store. When we have accepted your returns request and your item has been returned in the required condition and a returns form to the shop we will process your refund via the method you paid. e.g by PayPal or via Credit Card/Debit Card (this does not include original delivery costs).
You are responsible for the cost of returning an item to us. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged. Pokit Limited is not responsible for returned orders which are either lost or damaged, this is the sole responsibility of the sender.
Important information for International customers.
Please mark returned packages "Returned Items". Pokit Limited will incur import charges and taxes if this is not written on the package and customs form. Your Return will also take longer to process.
Returned goods can be exchanged or refunded. All exchanges are based on stock availability.