SHIPPING, RETURNS & TAXES

SHIPPING

 

We aim to ship all orders within 2 days.  Please tell us if you need your order delivered by the next day.  We will email shipping confirmation with a tracking number when your order has been shipped. Delivery is between 10am and 6pm.  You can trace all orders via the TNT website www.tnt.com 

Estimated delivery times are:

UK 1-2 days

Europe 2-3 days

Japan and rest of world 3-5 days

All orders placed on a Saturday and Sunday will be shipped and posted the following Monday. We can arrange a timed delivery also Saturday delivery an extra charge. Please contact us for information. 

Any customs import, export, brokerage fees or local taxes that are obtained by an International shipment are the sole responsibility of the customer. We have no control over these fees and they vary from country to country.

 

 

Need help with shipping?  Please ask a question

 

RETURNS

 

If an item is unsuitable or faulty please send an email to info@pokit.co.uk before making a return.

Please send the items in their original condition and to us within 14 days from the date of receiving the goods.

Returned items must be unused, in original packaging, and with original tags still attached.

If you require a refund when your item has been returned in the required condition to the shop we will process your refund via the method you paid. e.g by PayPal or via Credit Card/Debit Card (this does not include original delivery costs).

You are responsible for the cost of returning an item to us. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged. Pokit Limited is not responsible for returned orders which are either lost or damaged, this is the sole responsibility of the sender.

 

INTERNATIONAL RETURNS

 

Important information for International customers.
Please mark returned packages "Returned Items". Pokit Limited will incur import charges and taxes if this is not written on the package and customs form. Your Return will also take longer to process.  

 

EXCHANGES

 

Returned goods can be exchanged or refunded.  All exchanges are based on stock availability.

 

TAXES

 

Prices shown include 20% Value Added Tax (VAT). 

If you live outside the EU please email us for a VAT discount code before ordering.

Thank you!

 PAYMENT SECURITY

TERMS AND CONDITIONS OF SALE