SHIPPING, RETURNS & TAXES
We aim to ship all orders within 2 days. We will email shipping confirmation with a tracking number when your order has been shipped. You can trace all orders via the TNT website www.tnt.com
Estimated delivery times are:
UK 1-2 days
Europe 2-3 days
Japan and rest of world 3-5 days
For UK Deliveries we use Interlink Direct, this is delivered between 10am and 6pm within 2 days of receiving your order. Orders received before 1pm will be delivered the next day.
For International delivery prices vary due to volumetric weight. We use a very quick service, and most items worldwide arrive between 3 - 5 working days.
United Kingdom: Interlink Direct
Europe and Rest of the World: TNT International Express service
As an alternative we may use Royal Mail Special Delivery or International Signed delivery options. Delivery times vary on destination.
Any customs import, export, brokerage fees or local taxes that are obtained by an International shipment are the sole responsibility of the customer. We have no control over these fees and they vary from country to country.
All orders placed on a Saturday and Sunday will be shipped and posted the following Monday. All UK orders placed on Friday items will be shipped same day, but won’t be delivered till Monday. We can arrange a Saturday delivery with either TNT or Royal Mail at an extra charge. Please contact us for information.
Need help with shipping? Please ask a question
If an item is unsuitable or faulty please send an email to firstname.lastname@example.org before making a return.
When we have been notified of your return, and it has been authorised you will receive a returns form. Please print and include that with your return and send the items in their original condition and to us within 14 days from the date of receiving the goods.
Returns which do not have a form will take longer to process.
Returned items must be unused, in original packaging, and with original tags still attached.
If you require a refund, please follow the steps above before returning goods to the store. When we have accepted your returns request and your item has been returned in the required condition and a returns form to the shop we will process your refund via the method you paid. e.g by PayPal or via Credit Card/Debit Card (this does not include original delivery costs).
You are responsible for the cost of returning an item to us. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged. Pokit Limited is not responsible for returned orders which are either lost or damaged, this is the sole responsibility of the sender.
Important information for International customers.
Please mark returned packages "Returned Items". Pokit Limited will incur import charges and taxes if this is not written on the package and customs form. Your Return will also take longer to process.
Returned goods can be exchanged or refunded. All exchanges are based on stock availability.
Prices shown include 20% Value Added Tax (VAT).
If you live outside the EU please email us for a VAT discount code before ordering.